The Process

iSmart offer a Free PPI Check because it is important to find out if you had PPI on your finances before you actually make a claim for compensation. We need to find out which accounts have PPI and which don’t. This cuts down the amount of work that the lenders have to do at their end and can sometimes increase the speed in which the claims are resolved.

 

  1. We Check if you have PPI

We submit a PPI request to your lender. The lender has 40 days to send us everything they hold on you, but we say we will contact you around 50 days after sending it because we have to check through the paperwork to see if you have been sold any PPI.

Sometimes, what may appear to be a single loan which has been topped up can actually be a series of different loans with different account numbers. Some may have PPI, others may not.

Once we have found that you have had PPI, we will contact you to let you know.

To do a free check, please click here.

 

  1. Confirmation of any PPI Policies found

We will contact you by phone, text, email or letter to let you know the outcome of the Free Check. If you have PPI, we will let you know and where you do not have PPI, we will confirm this also.

Please note: Sometimes PPI may have been taken at the point of sale and cancelled soon after. This will come back to us showing that PPI was sold. However, if this policy was cancelled within the cooling off period, once the full investigation starts the bank may return a “No PPI” result. This will mean that you were never charged for PPI and have nothing to come back in regards to a refund.

  1. What you want to do next:

You feel that the PPI was mis-sold and you decide to ask iSmart to take on the claim.

You feel that the PPI was not mis-sold and you request that we end the process.

You decide to use the information we have provided to take the claim on yourself. We will pass on the information you need and that will be the end of our commitment to you.

  1. Ask iSmart to handle your claim

If you feel that the PPI was mis-sold and you decide to ask iSmart to take on the claim, we will complete an in depth questionnaire with you over the phone (or send out a blank questionnaire by post) and send you out the paperwork to sign. You will be entering an agreement with iSmart (view agreement – full terms and conditions). If you wish to accept our offer of our services, please return the signed paperwork and we will start your claim using the details you have provided.

 

 

More Info

You will be given 14 days in which to cancel your agreement with us (cooling off period). After this period, we reserve the right to charge a reasonable fee for work completed after this time.

All successful claims will be charged at 30% plus VAT.

Example: If you are awarded £1000 compensation, you would have a total charge of £360.00.

We may need to engage the Financial Ombudsman Service at some stage with regards to your complaint if the bank does not uphold your initial complaint. We will send you a FOS complaint form to review and sign.  Once completed by you, this will allow us to take your claim to the Financial Ombudsman Service.  It is important that these forms are returned promptly for us to be able to continue the process,  as complaints must be referred to the FOS within 6 months of the lenders ‘Final Response’ letter.

 

Hurry: Claim Deadline Announced

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      What happens now?

      We’ll post you a FREE pack with all of your forms pre-filled

      Sign & date the Letter of Authority and return the pack ASAP

      Once we receive your pack, we will process your claim to identify if you have a PPI refund due.