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Check for PPI on your Santander:

  • Santander Loan PPI CheckLoans
  • Santander Credit Card PPICredit Cards
  • Santander Mortgage PPIMortgages
  • Santander PPI Claims
Our Simple Process
  • PPI Claim Step 1
    STEP 1Complete Our Simple 2 Step Claim Form
  • PPI Claim Step 2
    STEP 2Receive Free Pre-filled Forms In The Post
  • PPI Claim Step 3
    STEP 3Sign The Letter Of Authority & Return To Us
  • PPI Claim Step 4
    STEP 4If you've paid PPI, we can process your claim & retrieve your refund*
*There is no pressure, if you decide to handle the claim yourself that's absolutely fine.

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      What happens now?

      We’ll post you a FREE pack with all of your forms pre-filled

      Sign & date the Letter of Authority and return the pack ASAP

      Once we receive your pack, we will process your claim to identify if you have a PPI refund due.

      Santander PPI Claims

      Over the last few years it’s been in the news and has been very difficult to avoid; the PPI scandal. We’ve all seen extensive media coverage and have been targeted by various forms of advertisement about how mis-sold consumers can go about claiming back what is owed to them.

      The Payment Protection Insurance is the biggest scandal to ever hit the UK banking sector and the following will assess each of the attributes that could lead to someone being mis-sold PPI and how they could claim and receive the money that rightfully belongs to them.

      What is PPI and How Does It Work?

      To fully grasp the concept of the story, it’s best to start with the bare bones. Payment Protection Insurance or ‘PPI’ for short was an optional policy that covered any financial re-payments on finance such as loans, mortgages, credit and store cards, should the policy holder find themselves unable to meet the required repayments.

      There are numerous circumstances that could apply to someone who may need to utilise their PPI cover, these include:

      Who are Santander?

      Santander has transformed over the last decade or so, shifting from their heritage of three former building societies to a full-service retail and commercial bank.


      1849: National Freehold Land and Building Society is established and this is geared towards securing voting rights by selling shares and using the proceeds to buy land on the edge of London.

      1874: Abbey Road & St. John’s Wood Permanent Benefit Building Society is created to use savings of members to offer mortgages for building their own homes.

      1944: Abbey National Building Society is formed by merging Abbey Road Building Society and National Building Society.

      1989: After banking laws were modified in the mid-1980s, Abbey National became the first building society to privatise, listing on the London Stock Exchange.

      1992-2002: Numerous acquisitions take place with the expansion of Abbey National and it moves them into other forms of banking with the acquisition of: Scottish Mutual, Carter Allen, Lombard and Scottish Provident, along with the merger with National and Provincial Building Society.

      2004: Abbey National Building Society purchased by Banco Santander.

      2008: Bradford & Bingley acquired.

      2009: Alliance & Leicester transferred to Santander.

      2010: Abbey, Alliance & Leicester and Bradford & Bingley rebranded as Santander UK.

      PPI Santander Chart

      Source: FT Graphic

      In 2016, Santander set aside more than £400m to cover more PPI claims; adding on to the £550m they’d already shelled out.
      How Did PPI Come About?

      The problems with PPI were first brought forward in the late nineties by Which? magazine – they questioned the product’s value; both in price and how it could potentially be useless to certain customers.

      Despite these concerns, PPI policies were still being sold by financial outfits all across the country. It wasn’t until the mid-2000’s that the Financial Standards Authority (FSA) finally released a report on PPI and the poor practices that were being used to sell policies.

      A year later, smaller companies were beginning to find themselves recipients of large fines passed down by the Financial Services Authority (FSA) for their role in mis-selling policies. In 2007, there was a shift in the types of companies that were getting slapped with fines – the big companies that believed themselves untouchable were now beginning to find that their indiscretions were becoming public knowledge and big fines followed. This included a 2014 fine for Santander to the tune of £12.4million for ‘serious failings’ in the advice they were providing their customers.

      Research in 2008 showed that over 2 million people in the UK had been paying for policies that they had little to no chance of being able to claim on. More than 1 million people were believed to have been sold an insurance policy after being told that that was the only way that they could be approved for credit, which is of course not true.

      How Has PPI Affected Santander?

      Early in 2016, Santander set aside another £450m to cover a further wave of PPI claims to add to the £500 million plus they’ve already paid out. This is a significantly smaller amount than most of the other banks have had to pay; Lloyds for example set aside 10 times this figure.

      However, this will end up being just a drop in the ocean after Santander paid out £25,000 to a mis-sold customer in regards to a claim it had already rejected.

      The claim was initially brought against Santander on behalf of a woman in connection to a

      In March of 2016 however, Santander, which purchased the GE business, responded to this PPI claim and suggested it was ‘unable to agree that the PPI policy was mis-sold’.

      The complaint was submitted again in July of that year, this time with the added information that the commission involved in the sale had been undisclosed and excessive. In the end Santander decided that there was a genuine case for mis-selling and awarded the customer a compensation amount of £24,207.

      Time Left PPI What's Next?

      It’s quite easy to procrastinate and put things off until tomorrow but more often than not, tomorrow never comes.

      So, if you believe that you have been mis-sold PPI, it’s important to act now before it’s too late.

      Free PPI Check
      So What Does This Mean?

      Firstly, the Financial Conduct Authority (FCA), took over policing of consumer credit in 2015. That means that anyone who has their initial complaint rejected by the provider then has the right to appeal to the Financial Ombudsman Service.

      The Supreme Court then ruled that failure to disclose commission on PPI sales created an unfair atmosphere in which the customer was on the back foot.

      In a nutshell what this means for Santander is that there could potentially be thousands of PPI claims that have been wrongly rejected and this latest development would spur those who were rejected to claim again.

      ‘Have I Been Mis-Sold PPI by Santander?’

      Santander were one of numerous companies that mis-sold PPI.

      PPI policies were mis-sold in a variety of different ways. After the banks realised that Payment Protection Insurance was incredibly profitable they instructed their salesmen, with the promise of sizeable commission payments from the policies, to secure them at all costs, even knowing that in some instances it wasn’t an appropriate product for everyone.

      Adding On: In many cases, PPI was added onto a policy without the customer’s knowledge and was being hidden away within the monthly repayments.

      Underhand Sales Techniques: Sales Advisors would often use underhand sales tactics when it came to attaching policies. An example of this would be when customers were given a list of problems that could occur if they didn’t buy the insurance, ‘what if you to become ill and are unable to work?’, ‘what if you were made redundant?’ This is bound to scare anyone into buying.

      Selling to Ineligible Customers: Some sales staff, at the request of the banks, were told to use whatever techniques they could in order to sell PPI to consumers. The policies sold in a lot of cases wouldn’t cover the individual and leave people unable to claim on a policy should something effect their ability to earn money.

      PPI Was Optional

      The salesmen failed to clarify to the customer that a PPI policy was optional and they were free to opt-out or even purchase the insurance elsewhere if they wanted to. Many Santander customers have agreed to the policy because they were told that it was a non-optional part of the credit process.

      How Did PPI Change the Banking Sector?

      When the mis-selling of PPI became public knowledge, Santander customers were contacted informing them that they may have been part of the widespread mis-selling and that they could be due a refund.

      People were then able to contact Santander directly and send details of their circumstances at the time of the sale – this includes any paperwork that could support their belief that they were mis-sold.

      Santander provided their customers with all the necessary PPI forms to fill out to ensure that making a claim is as easy as possible for the mis-sold customer. This way the bank has all the relevant information needed to assess if the customer was eligible to make a claim rather than having to go back and forth.

      PPI Map Statistics
      UK mis-sold PPI scandal statistics £10 Billion

      In payouts alone in the UK.

      By 2008, 20 million PPI policies existed in the UK that’s nearly 1 in 3 of the 2008 UK population

      Santander PPI Percentages
       ‘I’ve Been Mis-Sold by Santander: How Can I Make a Claim?’

      To claim back what is rightfully yours, you will need to provide Santander with as much information as possible about your policy. According to Santander the following information will be needed to process the claim quickly and efficiently:

      If you take the time to process your claim and you receive a rejection, then don’t give up. If you strongly feel that you were duped into the policy, then you have every right to contact the Financial Ombudsman. The FOS is an independent body that will assess your claims and decide if it’s worth pushing forward.

      If you don’t have all the paperwork to hand, then don’t fret; there are other options available to you.

      Starting a Claim with PPI Refund

      Research suggest that 6 out of 10 claims made independently are rejected because of a lack of information.

      PPI Refund has been operating in the industry for years and has been able to create a reputation of success even with the most difficult of PPI claims; we’ve built a wealth of knowledge with these difficult cases and it means that we’re able to draw similarities to other cases and utilise the knowledge to get the best possible result for the customer.

      Because of this reputation we’ve built within the industry we have been able to broker a deal with the major banks which means that all we need to begin a PPI claim is your name and the address you were residing at the time the policy was taken out. We can then put this information to the banks who can then assess their database and determine if any PPI was applied to your finance.

      This kind of agreement is a relatively new one and is only available to select companies such as PPI Refund.

      Why is it Important to Get a Move On?

      The Financial Conduct Authority has put forward its intentions to introduce a PPI ‘claim by’ deadline for 2019.

      The financial regulator wants the ruling to be confirmed by the middle of 2017 along with a public awareness campaign.

      The big five banks have paid out £24bn in compensation so far and have set aside a further £32.6bn to deal with the estimated claims that will come forward during that time. So it’s essential that if you feel you were mis-sold PPI at any time then you begin a free check with us today before it’s too late!

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