Complaints about PPI have begun to stabilise, giving the banks and lenders some reprieve as they prepare themselves for the claims that will come flooding in before the deadline.
The Financial Conduct Authority released figures that suggests that in the first half of the year, PPI complaints were still peaking at 1.12 million.
Whilst this figure is reducing, big firms and lenders still need to ensure they’re doing the best they can to ensure that customers are satisfied.
About 57% of all complaints were decided in favour of the customer, the highest in the last two years. Complaints about PPI were more likely to be accepted, with nearly 61% of cases upheld in the first half of the year.
Banks are preparing to slow down their PPI redress programmes, following a proposal from the FCA to introduce a cut-off for claims in 2019.
This being the case, if you feel you have been mis-sold and would like to start a complaint, don’t hesitate to contact us here at PPI Refund and start a free check today.