A lot of claims on store cards have been dismissed without any real thought. Which means if you had a store card before the early 2000’s then you are probably due a PPI refund.
Most of the high street banks believed that a lot of these claims weren’t genuine and threw them away before even looking into them in any great detail. Most, if not all of these cards, that were agreed in the time frame had a PPI policy attached to them.
If you took one of these cards out before December of 2001, you could well be due a refund. High street stores like Topshop, Debenhams, Burtons, Dorothy Perkins, Topman, Miss Selfridge, BHS and Asda, were some of the typical companies that were responsible for getting customers to sign-up for these cards.
Instead of contacting the business you got an account with, you must make contact with the company that provided the credit. If you have your complaint rejected then you’re well within your rights to go to the Financial Ombudsman Service, the exact same process for other types of mis-sold PPI.
Originally it was GE Money and then Santander who operated all the credit behind the store cards. However, all store cards between 2001 and 2013 are now run by a company called New Day, therefore all complaints during these period must go to them.