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Check for PPI on your Barclays:

  • Barclays Loan PPILoans
  • Barclays Credit Cards PPICredit Cards
  • Barclays PPI Claims
Our Simple Process
  • PPI Claim Step 1
    STEP 1Complete Our Simple 2 Step Claim Form
  • PPI Claim Step 2
    STEP 2Receive Free Pre-filled Forms In The Post
  • PPI Claim Step 3
    STEP 3Sign The Letter Of Authority & Return To Us
  • PPI Claim Step 4
    STEP 4If you've paid PPI, we can process your claim & retrieve your refund*
*There is no pressure, if you decide to handle the claim yourself that's absolutely fine.
 

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      Sign & date the Letter of Authority and return the pack ASAP

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      Once we receive your pack, we will process your claim to identify if you have a PPI refund due.

      Barclays PPI Claims

      In the last few years it’s been nearly impossible to avoid Payment Protection Insurance and the furore that has surrounded it. We’ve all seen seen the news and heard the advertisements and it’s very difficult to avoid what has garnered national media scrutiny.

      The PPI scandal is the biggest and costliest scandal to ever hit the UK financial sector and we’re here to inspect everything PPI and how we can help those who may have been mis-sold claim back the cash that the banks took unlawfully from hard working people.

      Credit-Card5 biggest banks in the UK have set aside a further £32.6 billion to deal with the total compensation bill.
      What is Payment Protection Insurance?

      To fully understand the various factors that built PPI into such a large scandal, it’s important to break it down. Payment Protection Insurance was an optional insurance policy that was attached to financial products like mortgages, loans, credit cards and car finance policies. The idea is that this covers re-payments on any of the above products if the holder was for some reason unable to do so.

      There are numerous reasons that could prevent a policy holder from being able to meet their monthly repayments, these are typically:

      Who Are Barclays?

      Barclays traces its history back almost 300 years back to 1690, when John Freame and Thomas Gould started out as Goldsmith Bankers. In 1736, following John Freame’s retirement, the familiar name of James Barclay became partner, turning it to Freame and Barclay.

      In 1819 the Stockton and Darlington Railway was built with funding from Barclays, becoming the world’s first industrial steam railway.

      Barclays, Bevan, Tritton & Co. joined 19 other banking businesses in 1896 to form Barclay & Company Limited.

      In 1966, Barclays launched Barclaycard, starting a trend that made money more accessible than ever before. Barclaycard got going in Northampton, where a small team of under 10 converted a shoe factory into Barclaycard HQ.

      The evolution of the debit card was continued in 2007 when Barclays launched the UK’s first contactless card, an idea which has gone on to be used for 1.1billion payments totalling over £9bn.

      PPI Barclays Chart

      Source: FT Graphic

      5 biggest banks in the UK have set aside a further £32.6 billion to deal with the total compensation bill.
      How Did PPI Mis-Selling Become Common Knowledge?

      In 1998, Which? Magazine highlighted the dangers of the financial product known as Payment Protection Insurance and spoke about how PPI came to be. The main concerns that were published included the price of the product and the fact that many people who were in possession of one weren’t eligible to claim on the product they’d been sold.

      Despite this being made public, PPI was still being peddled to unsuspecting customers along with financial products all across the country, and Barclays Bank were one of the biggest offenders. It took a further seven years for the relevant authorities to deal with what had been happening in front of them from the very beginning. The Financial Services Authority compiled a report on PPI and the poor practices that were being used to sell them to customers.

      In 2006, small companies were beginning to feel the pain of large fines for their role in the PPI scandal. The big banks such as Barclays, who thought themselves an untouchable force, were beginning to feel the authorities breathing down their necks and one bank after another started to receive unwanted attention in the form of fines reaching into the millions.

      Research conducted in 2008 exposed the startling truth that over 2 million people in the UK had been paying for policies that they were unable to claim on because they’d been sold a shoddy policy that was immediately defunct because of their circumstances.

      There were numerous circumstances that meant that some people were ineligible for PPI, and these were:

      How Was Barclays Affected by PPI?

      Barclays reported a 21% fall in half-year profits in 2016, this disappointing result was blamed because of PPI costs.

      The bank was forced to set aside a further £600m provision for covering all the associated costs that came with PPI. This is to add to the £5.9 billion that the bank has already set aside, including the cost of administration. This total is expected to raise even further, as money set for future claims currently stands at over £2 billion.

      What’s the Problem?

      The Financial Ombudsman Service revealed that banks all over the high street have been unfairly rejecting thousands of PPI complaints, which has forced customers to send their complaints to the FOS, the independent investigative body that assesses cases of banks rejecting PPI complaints and then decides whether the customer’s complaints are valid or not.

      Barclays have been complicit in this, and have had a massive 74% of claims upheld by the Ombudsman, this shows that the banks are dragging their feet on a lot of claims, attempting to buy time and it shows that even despite massive fines and reprimands, banks are still refusing to deal with customers fairly.

      This indicates there could still be thousands of complaints that have been unfairly rejected, and Barclays have set aside further provisions to deal with this eventuality.

      Millions of People Were Mis-Sold by Barclays?

      Some cases of mis-sold PPI date right back to the 1970’s, and from then until the mid-2000s PPI policies were mis-sold in a variety of different ways, and in order for any potential mis-sold customers to claim what is legally owed to them, they must understand what being mis-sold actually means.

      The banks figured out quite quickly that PPI was an easy source of profit, and big profit at that. They told their salesmen that in return for selling policies, they’d be entitled to big commissions, and this was in spite of the fact that they were fully aware that PPI wasn’t for everyone and they were peddling a product that was very expensive

      Opting In: In many situations, customers purchased a PPI policy without even knowing they were doing so, and the high monthly premiums were hidden away within the monthly payments.

      The Tough Sell: Salesmen would often use hard sales techniques to sell policies. This meant that when the customer told them they didn’t want or need it, the salesmen would then throw ‘what ifs’ at the customer until they were intimidated into buying the policy.

      Ineligible Customers: Some staff were told, that they had free reign to use whatever techniques they wanted to sell policies. This kind of encouragement led to millions of situations where people were intimidated and duped into buying policies that weren’t right for them.

      PPI Was Optional: Barclays either lied or failed to mention that PPI was optional. This technique meant that salesmen could make more PPI sales.

      PPI Map Statistics
      UK mis-sold PPI scandal statistics £10 Billion

      In payouts alone in the UK.

      By 2008, 20 million PPI policies existed in the UK that’s nearly 1 in 3 of the 2008 UK population

      Barclays PPI Percentages
      What Happened When PPI Came to Prominence?

      During the late 90s and early to mid-2000s PPI was completely unregulated and Barclays was earning millions upon millions. Once the authorities began to start properly assessing PPI, they forced the banks to pay back what they unlawfully took from customers.

      Barclays contacted customers they believed were mis-sold and let them know that they could be due a refund.

      People were then able to contact Barclays and provide them with the details of the circumstances surrounding the sale – this included any paperwork and account numbers.

      Barclays created a special section on their website to allow customers to find all the information they needed to process their refund claim. This meant that the bank had all the relevant information they needed to process the claim without going back and forth.

      Do You Need to Make a Claim Against Barclays?

      In order to claim what is rightfully yours, you must be prepared to hand over as much evidence as physically possible about the policy in question. Barclays will need the following information to process any claim quickly and efficiently:

      After you send over the claim and in the eventuality you receive correspondence rejecting the claim, then don’t give up. If you feel strongly that you were mis-sold and have evidence to prove it, then you have every right to contact the FOS and fight the decision.

      But let’s be honest: depending on when the policy was taken out, you may not have all the paper work available, but don’t fret, there’s another option available to you.

      How Did Barclays Sell PPI?

      In the past two decades, we have begun to discover the extent at which PPI policies have been mis-sold by major high-street banks and finance companies. Payment protection insurance was a form of protection that was offered with many lending deals by Barclays such as credit card, loans and mortgages. It offered protection in case of, sickness, accident, unemployment, or any issue that may mean that an individual is unable to make a monthly payment.

      Payment protection was often mis-sold by banking officials in an attempt to push people into paying for something that they simply didn’t require or were not eligible for because selling PPI meant that banks were able to keep a great deal of the commission that they made from the profits, many banks failed to give people the correct information they needed to decide whether or not PPI was right for them.

      Payment protection insurance is considered mis-sold by Barclays to you if:

      Barclays being one of the leading UK banks have been front-runners in the PPI indignity- being named and shamed as one of the top five banks in the PPI scandal.

      In most of the cases, PPI was added onto policies provided by Barclays such as a loan, mortgages or credit cards without the customer’s knowledge and was being masqueraded as monthly repayments. Sale persons from banks would often use misleading sales tactics when it came to attaching policies.

      In other cases, some sales staff at the request of the banks was told to use whatever techniques they could in order to sell PPI to consumers. The policies sold in a lot of cases wouldn’t cover the individual and leave people unable to claim on a policy.

      Another way of PPI mis-selling happened when the sales person failed to make it clear to the customer that a PPI policy was optional and they would have chosen not to take the policy or even purchase the insurance elsewhere if they wanted to.

      You could have been mis-sold, if:

      If you suspect that you have been sold mis-sold a PPI policy, you should act now and complain to your bank. You can take your claim to Financial Ombudsman Service (FOS)  if your bank rejects your claim.

      In the year 2015, the Financial Conduct Authority (FCA) gave the customers –a right to appeal to the Financial Ombudsman who had their initial complaints turned down by their banks. This means that thousands of people, whose claims were rejected at first attempt, were allowed to have a second chance in claiming back mis-sold PPI. This means that Barclays would pay back thousands of PPI claims that were wrongly rejected.

      Until very recently, PPI was sold at the time you took out a credit card, loan, mortgage or financial deal. Policies were often sold to people when they weren’t even eligible for cover.

      The FCA has confirmed that the deadline for making a claim will be 29 August 2019. This means if you’ve got a mis-selling claim over how PPI was sold; it must be received by the firm you’re complaining to on or by 29 August 2019. Miss it, and the complaint won’t be considered.

      Contents

      How Much Money Banks Have Set Aside For PPI Compensation?

      Barclays being one of the leading UK banks has been in the forefront of PPI scandal- being named and shamed as one of the top five banks in the PPI scandal.

      PPI is the biggest mis-selling scandal in the UK. The amount set aside by major banks is almost double the £11.8 billion bill for misleading pension sales and is way higher than the £2.7 billion amount for mortgage endowments. So far, banks in the UK have earmarked more than £22 billion to compensate the people they wrongly sold PPI too.

      Here is a list of major banks that have set money for PPI compensation:

      This government-controlled bank has set aside an extra £465 million for PPI, taking its total provision to £3.1billion for mis-sold PPI policies.

      Britain’s major retail bank, which also owns Halifax and Bank of Scotland, is responsible for almost half the total cost of compensating customers. It has set aside an amount of £9.83 billion for mis-sold PPI refunds.

      The total bill amount set by HSBC is £1.7 billion for PPI compensation.

      Barclays has set aside an extra provision of £1.35 billion, taking the total it has set aside to £4.13 billion for PPI compensation.

      Now the question arises- How much can you get from your bank as PPI compensation?

      The amount that you may be entitled to get for a mis-sold PPI is determined by multiple factors

      One of the first things you’ll need to know about your PPI policy is:

      1. a) Whether it is/was a single premium policy or a monthly premium policy and
      2. b) Whether it’s for a loan, mortgage or credit card.

      If you suspect that you have been sold or mis-sold a PPI policy, you should act now and complain to your bank. You can take your claim to Financial Ombudsman Service (FOS) directly or after your claim being rejected by your bank.

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      How Do I Claim Back A Refund From Barclays?

      Before you start to claim back your PPI, you need to ensure that you have a legitimate claim. You are only eligible to claim back PPI if it has been mis-sold to you.

      You should check for any credit accounts you have that have a PPI policy on them. If you don’t have paperwork to hand or if the account has been closed you can check your credit report to see what loans and credit cards you have had.

      Check that your PPI policy was mis-sold to you:

      You need to ensure that your PPI was mis-sold to you. Your PPI would be classed as mis-sold if:

      Write To Your Bank

      Once you have established that you have a valid PPI claim, the first step you should take is- write to your lender. Download a free copy of the consumer questionnaire from The Financial Ombudsman website, fill it in and then send it to your lender.

      If your claim is accepted, your lender will get back to you and refund your money.

      Write To The Financial Ombudsman

      If your claim is rejected by your bank but you believe that you have a valid claim, go to the Ombudsman and make a formal complaint.

      If you are turned down by the Financial Ombudsman as well, you can ask for a formal decision to be made by one of the 41 actual Ombudsmen at the service.

      After that, while the bank must accept the Ombudsman’s decision, you still have the right to take the company to court.

      It’s also worth noting that if you feel the Ombudsman hasn’t handled your case correctly, for instance- there have been unnecessary delays, you can refer it to the Ombudsman’s Service Review Team.

      Financial Ombudsman Service

      The FOS (Financial Ombudsman Service) is an ombudsman in the United Kingdom. It was established in the year 2000 and given statutory powers in 2001 by the Financial Services and Markets Act 2000.  The main objective of FOS is to settle disputes between consumers and UK-based companies providing financial services such as banks, insurance companies, investment firms and finance companies.

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      What are the Services provided by the FOS?

      The Ombudsman deals with different types of complaints from consumers about most financial matters including- banking, insurance, mortgages, pensions, savings and investments, credit cards, and loans.

      Before the FOS can step in, the consumer must first give the business they are unhappy with an opportunity to look into the complaint itself. The businesses have a maximum of 8 weeks to resolve the complaint. If they do not resolve it within the given deadline of 8 weeks or the consumer is not happy with the response then they can refer the complaint to the financial ombudsman service.

      How Does Financial Ombudsman Operate?

      The ombudsman treats each case differently and makes decisions on the basis of what it believes is reasonable and fair in the particular circumstances of each case. In making decisions on individual complaints, the law in the UK requires the ombudsman to take the relevant law and regulations, regulator’s rules, guidance and standards, and codes of practice into account to operate.

      While the FOS deals with all types of consumer complaints, PPI compensation claims are the most common type of complaints that they receive.  Recently, the FOS reported that it had more than 400,000 unsettled cases in which banks had refused compensation when customers complained to them.

      The question here is that why PPI claims are so common and are in majority?  It is because PPI (Protection Payment Insurance) was sold widely across the UK by various banks, often using misleading sales practices, alongside personal loans, mortgages and credit cards. The policies were meant to cover payments if customers were suffering from sickness, unemployed or in a situation where they could not pay the debt. But ultimately, upon requirement, the banks did not pay out or the buyer did not qualify in the first place for receiving the money covered.

      Why Claim For PPI And How Does Financial Ombudsman Help In Getting The PPI Refund?

      There are still millions of mis-sold PPI policies out there amongst the people for which no claim has yet been made. As an ombudsman, FOS wants to ensure that they do everything possible to ensure that the consumers claim back their mis-sold PPI before it is too late.

      Initially, PPI was introduced for the betterment of the people who fell behind with their repayments due to a sudden loss of income due to illness, accident or unemployment. In any such circumstance, the insurance policy would meet the repayments for the customer.

      But the product was widely mis-sold to millions of people across the UK who did not know that they were being sold PPI and they were charged for it without making use of the policy. This resulted in one of the biggest banking scandals of all time. Banks and lenders have so far set aside more than £22 billion to compensate people who were mis-sold policies and the bill is still expected to rise with time.

      Who Can Claim?

      If your answer is “yes” for any of these quick questions below, you too may be one of the millions of people who were mis-sold the product.

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      How to Claim PPI Yourself?

      If you have found that you have been mis-sold PPI on some or all of your loans or credit cards by Barclays, you have the option of hiring a firm that specialises in PPI claims or you can handle the claim yourself with the assistance from FOS.

      Here are the steps you will need to take when filing your own claims with FOS:

      What Next?

      If you find  the task of making a claim with the FOS to be daunting, you can always choose to alternatively employ the services of a claims management company like “iSmart Consumer Solutions” who can do the required work for you.

      We pursue claims directly with banks and lenders on behalf of our clients and if necessary we also escalate complaints to the Financial Ombudsman Service. Typically the claims process takes around 5 months, although individual claims can take longer or shorter depending on individual cases.

      When won’t the easy route work?

      The Ombudsman can only help with complaints about FSA regulated companies. All PPI sales from Jan 2005 are regulated by the Ombudsman, but earlier policies aren’t. Any provider that was FSA regulated before this will be covered by the Ombudsman. So, all banks and building society loans that had a PPI policy attached can be a subject to be claimed.

      For PPI obtained in 2004 or before it and if the provider wasn’t FSA regulated (e.g., car dealerships or some hire purchase arrangements), the Ombudsman has no jurisdiction. This makes reclaiming complicated, though it’s still worth trying.

      Contact the Ombudsman and check, as it can help where lenders signed up to its voluntary scheme or were regulated by the General Insurance Standards Council (GISC).

      You must have come across the term FOS or Financial Ombudsman Service  a few times while looking for financial dispute settlements, especially while claiming for PPI compensation from a money lender or bank.

      Use A Claims Management Company

      You have a choice as to whether to process the claim yourself or use a claims management company.

      If you feel unable to process the application yourself and find it daunting to keep up with the requirements of dealing with both your bank and the financial ombudsman, then you should seek assistance from a trusted claims management company.

      A trusted claims management company like us can provide complete assistance regarding your PPI claim starting from the base where they find out whether you have a mis -sold PPI policy or not and upon confirmation they file a claim against your bank. If required, they may even inform and coordinate with the Finance Ombudsman Services. Claim firms have extensive experience in dealing with the most complex cases involving PPI claims, so, you can rest assured about the best output of your claim with experts at hand.

      If you are unhappy about the sale of your PPI policy, you should act now as you may be eligible to receive a fair compensation for your loss.  Contact us now and we will be happy to advise you on how to go about claiming for the money that rightfully belongs to you.

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      How Do I Check If I Have PPI With Barclays?

      If you’ve had taken a mortgage, credit card or loan in last decade from Barclays, you might have been mis-sold a PPI policy.

      PPI policy was meant to cover the monthly payments on your credit agreement if you became sick or lost your job. However, the policies often didn’t pay out when people needed in. Sales staff often didn’t explain the policies properly to the borrowers. For instance, this policy did not cover the people who were self-employed or had pre-existing medical conditions and still were sold the ASU or PPI policies.

      There’s also a chance that you could have been sold PPI without realising it. In most cases, the salesperson didn’t explain the policy at all when you bought it or told you that you had a better chance of getting the loan if you took the policy along with it. In these cases, you were mis-sold.

      It is well worth checking any mortgage, credit card and loan agreements and policy papers to figure out if you have a mis-sold ASU policy.

      If you can see any of the following terms or similar on your loan agreement papers, you’ve probably been sold PPI:

      You can even check your bank statements where the charges for PPI policy might be reflected. Even if you can’t find the documents, it’s still worth claiming if you think you were mis-sold PPI.

      How Can You Find Out What Type Of Policy Your PPI Is?

      The easiest and simplest way is to find the original credit agreement for the loan or mortgage concerned. This will show you what type of policy you have as well as indicate the cost of the PPI.

      If you are unable to find whether you have been sold PPI with any of your finances or not then our “Free Check” will help make it clear to you. We will confirm with your money lender or bank if you were sold PPI and once they return the results, we will inform you of the outcome.

      iSmart has experience in handling all types of PPI  cases. Although The Financial Ombudsman service has guidelines for banks and lenders, they do not always follow them. It is not uncommon for claimants to be underpaid and this is why we negotiate with the banks to refund their customers the correct amount of money.

      PPI has been mis-sold to millions of people across the country. We believe that millions of people have not claimed for PPI compensation because they don’t know that they have it.  The banks are not going to write to you about a mis-sold PPI and offer you your money back. You should also check your bank statements if you have already taken out a loan or credit card as the charged amount can be reflected on it. If you think that you have been mis-sold PPI there are a range of products that you should check. These include:

      How Much Money Can I Get Back As PPI Compensation?

      The larger your credit card balance or loan was, the larger the PPI compensation you can be entitled to.  We are talking an average of around £3000 from your bank or money lender. In simple terms, you will not know until you are made an offer with interest, but it will most likely surprise you how big it is.

      In order to know a reasonable amount that you can get as compensation, try our Free Check services. Make sure that you include all of your contact information on the Free Check application. We will need your full name and address in order to send you the required forms needed to process the claim (if you have a mis-sold PPI). Let us know all of the places that you took out loans, mortgage and any credit cards that you signed up for. We will check each and every one to see if you have been signed up for PPI on your finance. When the results are forwarded to you, it is up to you to decide whether you would like us to handle the claim for you or not.

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      Payment Protection Insurance FAQs

      Most commonly asked questions about PPI:

      How long should I expect to wait before I hear about my complaint?

      We can be in touch with you directly with an update about your case as we get an answer from your bank and as your case progresses.

      We will ensure that your bank acknowledges  your initial complaint in writing within 5 days of its receipt. Once your complaint has been reviewed we’ll then contact you directly with a decision based on the case information within 8 weeks. If we are being offered a refund we’ll then make sure that you are paid within 28 days of your agreement to our offer.

      Please note there may be exceptions to this timeline depending upon the information available to us and the nature of each individual complaint.

      I have an existing PPI complaint with Barclays, how can I get an update?

      Customers with existing PPI complaints with Barclays do not need to do anything at this time. They are working to resolve all complaints as soon as possible and will contact you directly at each stage as your complaint is processed.

      Can I still complain directly to Barclays, if I have cancelled the policy or if my circumstances have changed?

      Yes, to make a complaint about PPI, you can do it by writing to them at:

      Barclays PPI Dept

      Leicester

      LE87 2BB

      United Kingdom

      They will also ask you to complete a PPI Questionnaire form. If you fill this form in with as many details as possible prior to making a complaint it will help ensure they have the information needed to process your complaint as efficiently and as quickly as possible.

      My complaint is now with the Financial Ombudsman Service (FOS), what happens now?

      We will gather the information from your bank and provide the FOS with all of the information, they require regarding your complaint. We will also work with them to ensure a quick resolution possible to your case.

      I have received my response letter which says that my complaint has been rejected, I don’t agree with the outcome what can I do now?

      If you are unhappy with the outcome of your complaint, you may now ask the Financial Ombudsman Service to review your complaint, and have 6 months from the date of your response letter to do so. We will make sure that your bank fully co-operates with the Financial Ombudsman Service if you choose to pursue your complaint with them.

      Only in the circumstances where you feel that you have new or additional information regarding your complaint which you did not include in your original correspondence would we be able to review the case again.

      I received a letter from my bank – does this mean my PPI Policy was mis-sold or is not suitable for me?

      No, not necessarily. It depends on each individual customer’s circumstances.  If you believe that you are affected or are unsure if you are affected by any of the points covered in the letter you received, you would need to complete the online Barclays PPI questionnaire and submit it to them.

      I’ve previously claimed on my payment protection insurance, but still believe that the product was mis-sold and would like a review of sale, what would you advise?

      We would complete the online Barclays PPI questionnaire for you and submit it your bank so that it can be investigated appropriately.

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      I’ve received a Barclays PPI letter/questionnaire, and willing to complete but I’ve split from my partner who was a joint account holder on the product when it was taken out. I’m worried that if my review is successful I will not be able to obtain the second party’s signature. What can I do?

      Only one signatory is required to conduct the review, we advise you to complete the online Barclays PPI questionnaire if you wish for a sale review to be undertaken. On a later stage, we may need to request both signatures if there was more than one party to an account.

      How do I get an update on my complaint?

      We will endeavour to inform you of a final decision within 8 weeks of acknowledgement of your complaint.

      What date did I start their product?

      You do not need to provide us with the exact date your product started in order to complete the questionnaire. Provide us the information as best as you are able to remember and we will complete the online Barclays PPI questionnaire and submit it them

      I need help filling out the online Barclays PPI questionnaire as I can’t remember how the card and payment protection insurance was sold to me as it was a long time ago and am having difficulty answering specific questions?

      You do not need to provide them with the exact details. Provide us the information as best as you are able to remember and submit it so that we can complete the online form appropriately

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      .

      I’ve read the letter and questionnaire, what documentation do you need and how do I send it to the bank?

      You should provide any information that you think is relevant to your policy which would aid us in reviewing the sale of payment protection insurance and to provide a photocopy of any of these documents, which you can return in the prepaid envelope.

      I took a card out but I don’t have the relevant paper’s will this matter?

      We will still investigate and make a decision based on the information you provide including the information you provide and from our own records.

      When is the deadline for returning the PPI questionnaire?

      We recommend that you provide us the information as quickly as possible as we can complete the online PPI questionnaire which will allow us to progress your review.

      There is a potential limit of 3 years from the date of this letter on the time you have to make a complaint to us and the Financial Ombudsman Service.

      Please note that in some circumstances the three -year period may already have begun – this will depend on your previous experience of PPI and any dealings with Barclays as that may impact the extent to which you may be aware whether or not you had a cause for complaint.

      If my bank reviews my sale and opens a new complaint, will I get a refund?

      If you ask your bank to review your sale, we will raise a new complaint and make sure that they carry out a full investigation. This will involve reviewing documents that were provided to you. We will investigate and make a decision based on the information you provide. We may require additional contact with you to verify information provided. The results of these actions will determine whether the policy was suitable for your needs at the time and we will ensure that you are not disadvantaged. This may include you receiving a refund.

      The PPI mis-selling scandal has affected millions of people over a decade but the majority of people who may be entitled to get a refund do not know where to start. We hope that this guide was useful enough for you to figure out whether you have been mis-sold a PPI policy and how you can go about making a claim.

      If you are not sure whether you are entitled to file a claim and if you are finding it daunting to make a claim for yourself, we can assist. At iSmart, all you have to do is complete the application on our Free Check page so we have the information we need to find out if you have a mis-sold PPI and how much money can you get back. You can either complete the application online or get in touch with us and we will be happy to assist you in carrying the process of making a claim forward. Seeking our help will ensure that you receive the compensation you deserve without putting any extra efforts from your side.

      Time Left PPI What's Next?

      It’s quite easy to procrastinate and put things off until tomorrow but more often than not, tomorrow never comes.

      So, if you believe that you have been mis-sold PPI, it’s important to act now before it’s too late.

      Free PPI Check

      Our standing in the industry has meant that we’ve been able to broker a deal with the major banks and lenders, which means that we’re not required to submit anything more than a name, date of birth and an address; doing away with the complicated account numbers and reams of paperwork. Once we’ve sent this to Barclays they can then start to process the information and correlate it with their database.

      This agreement is unique in that it is available to only the best companies in the industry.

      Start your claim today CLICK HERE!

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